PRIVACY NOTICE DHL Dashboard

DHL Freight GmbH (hereinafter referred to as “DHL”) is pleased that you are visiting our website and are interested in our company, products and services. It is important for DHL to protect your personal data during our entire business handling process.

Below, we will explain what information DHL collects when you visit our website and how this information is used.

Personal data

Personal data, meaning any information relating to an identified or identifiable living person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier or to one or several factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, and telephone number.

Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

Who is responsible?

This Privacy Notice applies for the data processing carried out by:

The Controller’s name and contact details:
DHL Freight (Sweden) AB
GUSTAV III:s Boulevard 18
169 73 Solna
Sweden

The Data Protection Officer of Controller and contact details:
DHL Freight (Sweden) AB
Data Protection Official
SEFreightGDPR@dhl.com
Västberga Allé 41
126 30 Hägersten
Sweden

If you have queries with regard to the processing of your personal data, please contact us by sending an email: SEFreightGDPR@dhl.com

Purposes of Processing Personal Data

Visiting our Website

DHL is committed to preserving the privacy of all users of our websites. When you visit our websites:

  1. our web servers temporarily always save the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the identification data of the type of browser and operation system used as well as the website through which you linked to our site for security purposes.
  2. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g., while completing an online contact form, as part of a registration, survey, competition, information request or
  3. fulfillment of contract.

The legal basis for processing the aforementioned data categories is,

  1. Legitimate interest, Art. 6.1 f) of the European General Data Protection Regulation (GDPR) in particular to guarantee security and help us improve the services we offer to you, and to make our website content and services easier to use.
  2. Consent, Art. 6.1 f a) of the European General Data Protection Regulation (GDPR).
  3. Contract, Art. 6.1 f b) of the European General Data Protection Regulation (GDPR). For (pre-) contractual reasons we also need personal data to provide the services and comply with the obligations arising from contractual agreements concluded with you or to answer your request. (e.g. activating access to the DHL Dashboard, further discussion of a quote).

Performance of a contract

For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.

Table of Cookies and Categories

We have provided details of cookies used on DHL's websites in the table below.

All cookies in this table have been categorized according to 4 numbered groups. Please note that cookies can belong to more than one category!

The categories are as follows:

  1. Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) f) GDPR.

List of Cookies

Cookie Domain Description Duration Type
.ASPXANONYMOUS www.dhldashboard.se This cookies is set by ASP.NET and is used to track users within a session without requiring the user to log in. 2 months 8 days 11 hours Necessary
DotNetNukeAnonymous www.dhldashboard.se The cookie is set for forms authentication 20 minutes Necessary
language www.dhldashboard.se This cookie is used to store the language preference of the user. session Functional
TS01* www.dhldashboard.se Wix sets this cookie for security and anti-fraud purposes. session Necessary
__cf_bm .t.trackedlink.net Cloudflare set the cookie to support Cloudflare Bot Management. 1 hour Functional

Will my data be passed on third parties?

DHL does not share, sell, transfer or disseminate your personal data to third parties and will not do so in the future, unless required by law, unless required for the purpose of the contract or unless you have given express consent to do so. For instance, it may be necessary to pass on your address and order data to the relevant DHL Group Companies and our contractors when you order products.

Storage period

The data will be stored for as long as it is required. The necessity ensues from statutory retention periods.

The data will be stored for contract performance and invoicing purposes and as proof of the correct performance of the contract, until the liability periods expire, and it will subsequently be erased.

What are my data subject’s rights?

You have the right to withdraw consent you have given at any time by contacting the below mentioned email address.

In the event of you withdrawing your consent, we will no longer process the personal data concerning you.

This applies if DHL does not need the personal data to complete a contract or store personal information due to laws and regulations.

Apart from the withdrawal of consent, you have the following rights:

  1. To obtain information regarding the data we have on you.
  2. To correct any incorrect data that we may have of you.
  3. To erase personal data that is no longer required for the stated purpose. If a requirement to store data exists – you have the right to restrict the use of your personal data.
  4. To receive personal data provided in a structured, standard and machine-readable format.
  5. To lodge a complaint with the current supervisory authority if you have doubts of whether the processing of your data complies with data protection regulations.

If you wish to appeal your rights, please send an e-mail to: SEFreightGDPR@dhl.com

DPDHL Data Privacy Policy

The "DPDHL Data Privacy Policy" regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection.

We regularly review and update our privacy policy. DHL reserves the right to make changes at any time without particular notice.

Please stay up-to-date on our privacy policy in order not to miss any changes. By using DHL's websites, you agree to this privacy policy.

This privacy policy was last updated on June 5th, 2023.

DHL Group Data Privacy Policy